I had used the ticket system before, and a bunch of times, in the past and I liked it. I can see how they would much rather do phone and live chat help but there is a couple of things about this that truly upset me. First, they still have ticket and e-mail support help and you would think someone should have taken them down. They also have a link for "site suggestions," but e-mail links on that one give you a run around also and should have been remove. Now, 8 months later, those links are still up.

Today I needed to find something to fix a problem that didn't need right this minute answers. I search around to find my problem in the support area and I could find nothing to help me there. I did, however, find the answer elsewhere. So I was going to e-mail them the problem I had and suggest they put out an article to resolve these issues so others don't struggle with it,

With no more e-mail support I now decided to not both because I would have to do it through live chat or phone. There are other people waiting for help on a variety of other more important issues than just a suggestion and I don't want to contribute to that wait time. E-mail is likely the best tool for my suggestion.

I would say that I am glad they didn't ditch phone and chat in favor of that stupid anger generator of a method that so many other places use that is now in vogue, the...."help forum! I hate that!