Have to say that as of today their chat support is no faster or better... I have been a longtime GoDaddy customer and have stood by them as others have not... but I'm done now and will be moving all my business to another provider over the next couple of months... It is ridiculous that there is no way to contact ANYONE there through email...

I waited 45 minutes today then 'chatted' for over an hour after my issue was first blown off as nothing... and my issue was not solved.. .I resorted to tweeting Bob Parsons (which of course never made it to public view) and was quickly told it would be handled... after all that I was assigned a ticket and emailed from a donnotreply address... I was told that my database host info was wrong on my sites... funny... most of these had been running for several years and I changed nothing... was then told that I should look at the hosting panel to get the right names... I did look at the hosting panel when I set them up.. how else would I have had them.. because GoDaddy decided to CHANGE them without notice was somehow my issue...

Last week I had a client that was suddenly seeing almost all of his outgoing emails end up in the recipients junk mail folders... the chat reps advise after waiting 35 minutes and explaining it 4 times "he is going to need to contact the recipients and have them set-up a filter so it doesn't go to junk mail"... really? I asked him if he was really saying that I should tell my client that he should call everyone he emails, before he emails them and tell them to set a filter so they can receive his emails... the rep said 'yes'.. can you imagine that as being their solution?

Their chat still doesn't notify you when you are connected... so if you don't sit there and keep that window on top you can easily miss your spot and have to start all over again..

I don't like their phone support for several reasons... when I use it there is no record of my conversation... I am tired of them not helping me then wanting to review my account to see if there is anything they can sell me... I want support, not a reverse sales call.

I'm done... will find a company that doesn't make it impossible to get help.