In reply to billwatt.

Bill, in the meantime, as there is NO OPTION online at night, please restore email support. I have a quick question that would be fine if answered by tomorrow. No need at 1 am. to wait on the phone. Chat isn't available anyway.
Finally, from all the messages in the thread, sounds like it takes too long to get to a chat agent.

I want to say that the combo of phone with email backup for non urgent communication worked perfectly for me.