If Godaddy REALLY and HONESTLY believed that Live Chat and Telephone Service was THAT great - why shut down Ticketing and Emailing QUIETLY? Why not shout it from the rooftops - "You asked for it, and we have done it! FINALLY we have shut down Ticketing.... due to popular demand..."

Let's call a spade a spade and just stop with the lies GoDaddy.
You stopped Emailing in because it just wasn't feasible. It just wasn't making as much money as you want. It has NOTHING - NOTHING - to do with what the customer wanted.

In fact think about these points?
-I'm hard of hearing (so I cannot call you)
-I'm partially blind (so live chat's out the question)
-I live on the other side of the world (so whenever I DO try to Chat - you're unavailable)
-I live in a foreign country (so a phone call to you costs me OVER what I pay you for hosting and domain).
(I know you're thinking "oh dude you're screwed then" but I'm just trying to illustrate a point).

But in a way I am screwed right?

Also, someone here raised a very good point about opening a Ticket Response: If I have a repeated problem I could have simply gone through my emails and looked up the solution. I cannot do that anymore.

No. The ONLY reason GoDaddy stopped email support is this. (And I wish more companies would just be HONEST about their GREED!!!) Wish they would simply say: "Look, it just wasn't profitable for us and we need to keep making MORE MONEY. MORE MORE MORE MONEY is what we LIVE for! (We just thought if we told you our customers WANTED this and threw in a bunch of colourful words - you guys would buy it."

Well GoDaddy, just read through these above responses and it will become CRYSTAL clear - your customers are NOT HAPPY about this decision. They DID NOT want this. And NO ONE buys your lie that "this is what our customers have asked for."

It. Is. Not.