Not entirely sure. It could have just been that I caught it the day they got it installed, and permissions weren't entirely worked out. This was a few days ago, so I haven't tried again.

Regardless, Shawn has done a great job with the plugin and my comment wasn't meant to take anything away from him. I will most certainly be forwarding any future clients along to the plugin and the site. It seems to be a great resource for people just getting there feet wet with WordPress. The videos are definitely top tier, and something I wish I had when I first got started!