In reply to Chris Mooney.

Thanks Chris, we were pleased to meet you too. It was lovely to meet another UK plugin company!

I think you have a really good attitude to plugin support which we can learn a lot from, as you provide good support when it's actually needed, but do a lot of work to prevent the need for it in the first place. I was particularly interested to hear how you managed to bring support back in-house by reducing the need for it so effectively. This helped to reassure me that the next step isn't necessarily to hire someone to do our support, and that if we work smart then we can keep growing our sales without having to do this. We will keep growing and improving our knowledge base (which uses the Hero Themes knowledge base plugin) with this in mind!