In reply to Khurram.

Sorry for the oversight! Andy and I run the plugin business without any extra help on the plugin development or support. Andy develops and maintains all the plugins and deals with the more technical support requests, and I deal with the business side of things, marketing, knowledge base and documentation, and general support enquiries.

We work with freelancers on our client projects, although that has declined in the last couple of years now we no longer take on new projects. There are just 3 regular freelancers we work with these days - they deal with SEO, updates/maintenance, and changes to our existing client' websites, but not the plugin side of things.