@Japh - As long as the community has a strong nucleus of people with the culture instilled upon them by those at the top of the company, I think Envato will do great.

What I don't want to see happen is all of a sudden, the loyal community turns into a evil gang with a mob like mentality that goes against everything Envato. This almost happened with WooThemes when they made drastic changes to their pricing structure.

By the way, how do I get in touch with you as I'd love to chat with you and Collis on a future episode of WordPress Weekly.

@Carl Hancock - Well, if the past is anything to go on, their continual improvement of their marketplace guidelines as well as their enforcement ought to make your job easier when it comes to support. I know you've routinely been vocal about how much support you've had to provide to customers using poorly coded themes purchased on ThemeForest.

I've changed the post title which I hope clarifies things a bit. Sorry about that.