As a buyer for clients', I don't understand the need for making it anymore convoluted when, as mentioned, there was already a well established support system in place. Buyers knew what 'support' they were getting when they made their purchase. I never received anything, as a buyer, warning or telling me of this change (let alone it's justification or rationale). So, changing the rules after the fact, is not only inconvenient, it stinks and leaves a bad taste! I personally don't like "Gotchas"!