Hmmm,
Interesting. I thought support policies there were per-vendor. Of course I don't buy Themeforest themes, although people hire me to change and fix them all the time because they're bizarre, buggy, and highly confusing, even the top best-sellers. :)

The only thing I've bought from either of those is a plugin, whose developer is outstanding, and I believe he's offering support ad infinitum. I imagine that a vendor who wants to do permanent support could override that policy.

Ever try to read their policies, such as what constitutes an Extended license? The legalese is nearly unfathomable, and English is my first language. :)

They're just so nutty!
Dave