I suppose DreamHost *could* have remained silent about this intrusion, and just let us, the customers taker the heat when the intruders took over our websites & our lives. And while nobody is happy that there was a break-in, I think that they dealt with the best way they could. They've certainly been forthcoming and transparent about the whole affair, which garners them some credit in my book. DH has treated me well for several years now, so I'm willing to cut them some slack when they took the hard way to protect me & my sites. I'm sure forcing a ftp password rest was not an easy decision, knowing the hue & cry it would cause, but it was the right thing to do.

And yes, it totally affected me, I host 30 or 40 some domains under my DH acct. So I had a lot of passwords to reset, and a lot of people to inform. But still, it could have happened at any webhost, not matter how expensive or unfriendly.