This will likely be an unpopular opinion, but is must be said.

Agencies and Customers Are Entitled to Know What’s Going On

No, that is so incredibly wrong. No one, and I mean no one, is entitled to know what is going on with a private company. The only time entitlement should come into the equation is when shareholders are concerned. As customers are not shareholders, at least in this case, they are in no way entitled to that knowledge.

Do I personally believe that Headway should be more transparent with all of this? Absolutely, but this witch hunt mentality has got to go. There's no place for it.

Now, do not misunderstand me. I have the utmost sympathy for any customer or agency that is negatively affected by the current situation. It's really, really unfortunate that signs point to problems and it's also unfortunate that customers are having a hard time getting support. None of that, however, entitles them to knowledge of the situation. It is the owner's prerogative to share or withhold information.

Anyone that feels they deserve to know what's going on, can vote with their wallet. Either avoid purchasing until such time as you are satisfied with whatever knowledge has been gained or ask for a refund if you have already purchased and are unable to get assistance. No answer to your refund request? File a chargeback with your bank or credit card company.

If a person or agency feels they are entitled to this knowledge because their own business depends on the outcome of the situation, I would ask you to be introspective and reconsider how your business has been placed entirely upon the success or failure of another.

A wise business owner never ties their complete business to another. There are many, many examples in the wider tech world that illustrate just how poorly this can end up.

Let's please get rid of this crazy entitlement.