In reply to Pippin Williamson.

I hesitated on using the word Entitlement because it's looked so down upon in the WordPress community but perhaps Deserved is more applicable? Often the discussion is of those who feel entitled to get first-class support for a free product or for this or that. I don't believe that's true but in the case of a paying customer, someone who is helping to put food on the owner's table, the least they could do is keep customers in the loop when things are not going smoothly. Entitlement is a strong word but considering the situation and the lack of communication over an extended period of time and other aspects at play, putting myself in the position of a paying customer, this is how I'd feel. With all that said however, I've changed Entitlement to Deserved because it's more applicable.

I'm not advocating or preaching a witchhunt, I'm thinking about all that is happening with Headway Themes as a paying consumer, not as a friend of the owner's or as a business owner. It may be the owner's prerogative to share or withhold information but if they're going to withhold it, especially from their customers, this is what is going to happen. There are so many people who are purchasing Headway right now who don't have a clue about the state of flux the company is in. Maybe at that moment they don't care because they're focused on using Headway as a solution to a problem or for their site but if they run into a problem and need support, they're running into a brick wall. This is where they probably start seeing the signs that something is wrong at a company level. They do a couple Google searches and well, that's what they have to do to figure it all out because the owners have yet to inform their customers as to what's going on, which as you say is their choice.

Before anything was written about what is going on at Headway, the ball was in their court. In some ways it still is. I think Grant and Clay can pull out of this, emerge with the right attitude, vision, and willingness to let the community help where applicable, but it’’s all up to them to see it and act upon it.

A wise business owner never ties their complete business to another. There are many, many examples in the wider tech world that illustrate just how poorly this can end up.

I agree, as those who built businesses on top of ManageWP recently found out. What you say is true, but it doesn't take away from the impact poor business decisions and in this case, a severe lack of communication, have on customers and the agencies that rely on them. Customers feel like they're getting screwed and they deserve to know why.

Anyone that feels they deserve to know what’s going on, can vote with their wallet.

Unfortunately for Headway, many are and it's not in a good way.

By the way, I'm interested to know from your perspective why you think there is a witch hunt or what makes it seem like there's a witch hunt going on?