In reply to Jeff Chandler.

"Deserve" is still an overly strong word in my opinion but it's certainly an improvement :)

Regarding the "witch hunt", my perspective is simple.

Numerous news posts have been written with phrases like "customers are entitled" and perpetuating these kind of statements causes problems.

When a news blog becomes opinionated, claims like these are intentionally setup to incite a response or action from the involved people / teams.

That's not the job of a news blog. Report on the facts; do not express opinions about those facts unless it's explicitly labeled as an editorial.

"Witch hunt" is probably too strong of a phrase, but the point should still stand.