Here's an interesting thought.... Say you wrote a plugin that does ABC, but because your readme, settings, etc. are all poorly written/documented, most (if not all) of your users believe this plugin does DEF. Would they be wrong in reporting the plugin "does not work" because it doesn't do DEF? Should that plugin be pulled because everyone says it doesn't do DEF, even though it might do ABC really well?

What I'm trying to say is that maybe all "doesn't work" reports are valid for different reasons -- a plugin, after all, is more than just the sum of its code. ;-)