James has done great work on the support forums and the WordPress community is lucky to have volunteers like him. Thanks for spotlighting his contributions.

I also think this quote "I learned about almost everything I have done to customize my sites first by helping someone else do it. Overall, I have learned quite a bit about WordPress just by helping other people." is a great example of the benefits of volunteering in the support forums. You aren't just helping others, but in many cases you are able to learn in the process.