In reply to Danny Brown.

Boom. IMHO this is the attitude that has to change.

If WP was only used to power personal blogs that nobody cares about this attitude may have merit. Problem is, many, many, many businesses make use of free plugins and themes as well.

If devs aren't thick-skinned enough to take criticism/feedback/support requests/etc. about a "free" product then they should stop offering them. Period.

I'm constantly amazed by the poor attitudes of devs that provide these "free" products.