In reply to Mitchell.

Hi Mitchell,

Thanks for your feedback. I can see where you're coming from, but I disagree that they are worthless. In fact, the amount of websites and businesses I've seen powered by free products (with or without support) is actually pretty astounding. I imagine the folks benefitting from those free products would tend to agree.

We're confident this won't be too sticky of an issue for folks. Firstly, the themes we just released for free have been heavily tested and updated for years now, and will continue to be. We're happy to continue taking bug reports and releasing updates when needed. In our experience, support for our themes typically comes down to customization questions, and that's where we don't want to get stuck. That seems like a fair trade off, in my opinion.

Secondly, we do provide a detailed help file with each theme that would answer any question you might have about the theme out of the box. That's more than can be said about many free themes you'll find out there.

WordPress is one of the few places on the internet where you can get literally hundreds of hours of design and development work for absolutely free and it still isn't enough to please everyone. Free is empowering, not worthless.