In reply to Dumitru Brinzan.

There are a million ways to justify a price and I'm in no position to tell you what to charge. You know better than I do what to charge but I know what I'm willing to pay for something. Yes, the one hour of free customization is a nice cherry on top of everything else and it was mentioned in the post as you added that information into one of your answers :)

How do you plan on scaling the business if you're going to give personal support via skype or email? How does that work with 100-500 customers?