Great article! We recommend HostGator to all of our clients as well. To us one of the most important things is 24/7 phone support. When sites go down the most important thing is to get them back up quickly, this is something that HostGator has always been able to do for us. Being in in business for over 11 years, we've gone through a many hosts and they don't always fair well over time, so we're hopeful that this doesn't happen to HG as well :)

FYI if you use "wordpress94" when ordering hosting you'll save $9.94 off your hosting plan.

I'm not exactly sure if your information is correct about the BBB, I believe if your paying them to handle disputes for your company. I hope what you're saying isn't the case.