@matt mcinvale - I knew about the A+, as well as the fact that the BBB is NOT a government entity (mostly because it's good in the US and Canada, and that was sort of a hint years ago). They never claim to be the gov. They're .ORG not .GOV, for heaven's sake :) I didn't know anyone thought they were the gubbmint.

Scam? No.

Sometimes questionably business practices? Yes.

Sole source of information about asshattery of a company? No.

Useful tool? Yes.

They rate more reliable than Joe Random's blog, but less than the FTC.