In reply to Paul of Perth.

Hey Paul,

Actually if something doesn't work, we normally do give a refund. Do you have a ticket number with us that I can follow up for you? Better not post it here - maybe click the link on my name, which will take you to my personal site where you can use the contact form. Anyway, happy to look into it for you, although obviously can't promise anything without knowing the details.

Cheers,
Stephen