21 Comments


  1. I am against Anonymous complaints/reviews/etc….

    What’s to stop a competitor from your plugin/theme from going bitch crazy?

    I have my photo as my gravatar, my twitter/facebook/wordpress.org/instagram/etc…all have my photo and my name on them.

    I have ZERO trust on anonymous opinions.

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  2. Seriously? Stuff from ONLY 2 (TWO!!!) DAYS, from MORE THAN 7 (SEVEN!!!) YEARS AGO is floating on this area on the .org site and has top level menu item in that case… Really? Almost unbelieveable.

    Reading that 31,000 entries are hold back, and never got moderated – or even read/seen/reviewed? – is a bit shocking to me! Why this area at all, if it is untouched for over 7 years? Maybe I don’t get it or oversee something?

    Anyway, I assume that most users have already moved on and put their complaints in the forum or their personal blogs maybe…?

    I suggest to remove that section as soon as possible, don’t understand why there is a new ticket needed for that. Isn’t the existing ticket already enough?

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    1. LOL, I was shocked as well. All this time, the page has been displaying two days worth submissions from 2007. Because of how everything turned out, I think we’ve seen the last of the Kvetch page.

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  3. I’ve never used Kvetch, but can see the benefits of it; just your comment that some of the approved comments are now over matters integrated into the core makes it a useable asset. I cannot imagine, though, that there were really tens of thousands of comments which didn’t make it through simply because they were spam, or gibberish, or whatever. Was someone there approving the comments all the time? Didn’t the comments get run through Akismet to remove the trash? Even anonymous comments have their benefits; it prevents people from having to invent a fake name, for one thing!

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  4. Pascal Birchler

    We could create a seperate WP kvetch site, just for fun. Who’s in? ;)

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  5. Why can’t kvetch move to the Dashboard Welcome page after a WP core update (or as small unobtrusive link in the Dashboard on the footer…when clicked, activates a modal from WP.org)? You’d have the username, Website URL, a time stamp, WP version, etc. from the submission form. Then, you have actual user/developer feedback from active installs. On network installs, the feature can be present for subsite admins if the Super Admin OKs it in the General Network Settings. Of course, there would be issues regarding roles. Example, if a user is a subscriber, would they see that little link in the Dashboard area?

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    1. Not sure why, but I couldn’t see this comment after I posted so I added the one below. Sorry for the double post.

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  6. I’d say get rid of it completely. If there is a complaint, there are support forums and trac tickets.

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    1. Patty J. Ayers

      But Trac tickets aren’t intended for this kind of feedback, and neither are the support forums. Where can ordinary users express an opinion?

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      1. The problem with anonymous opinions is that they don’t lead to anything constructive. Just the few I’ve seen so far on http://wordpress.org/extend/kvetch/ lead me to believe that they should have been posted under Ideas and as topics in the support forum. Plus some of them are just plain outdated: “The wysiwyg editor. Sometimes it works, sometimes it doesn’t. Very annoying. IE6 problems mainly.”

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  7. An idea for crowdsourcing the moderation: Kvetches can still be submitted anonymously, but are then upvoted/downvoted/flagged by users logged into WordPress.org accounts. Similar to how platforms like UserVoice handle user complaints or feature requests.

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    1. That’s an interesting idea. I’d like to browse a site like that just to see what that one thing in WP is that is making people so upset. Outside of forum posts, ideas, blog posts, and Twitter there is no method to just outright make an angry complaint against WordPress.

      I think the data could be valuable as long as the Kvetches reset after a major version or two of WP is released so they are relevant.

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  8. It is a good idea, but only if they are checked. When they say they are not moderated, does that mean that they were never checked? If so, that entirely invalidates the point in the system.
    I agree that a better solution would be a way to suggest changes and have them upvoted or downvoted so that it could be seen how popular a change would be. That way you have a community voice instead of just one person.

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  9. It would be cool if Kvetch was fazed out of WordPress.org and moved to the Dashboard where it’s noticeable after an update. Additionally, a link at the footer that brings up a modal with a kvetch form would be pretty cool. The form could log the username, WP Website, timestamp, etc. That way WP gets that input, and the responses are tied to an actual install. My theory is that it would improve the quality of the submissions.

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  10. swissspidy

    There are plans to add such a feedback form to the WordPress Beta Tester plugin where such functionality absolutely makes sense. But an anonymous kvetch form in the backend isn’t very helpful. I think people would mix it up with a support request.

    But an external website for anonymous complaints with a voting mechanism? Why not!

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    1. But Kvetch served one purpose. It wanted to know the one thing in WordPress that ticked people off. Feedback about plugins, themes, and beta versions of WordPress are all out of scope. That’s why I think Kvetch could contain valuable data under the right circumstances. However, I’m not volunteering to moderate the queue :P

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  11. Patty J. Ayers

    So where is the appropriate place for a million people to make the point that embarrassing things like “Howdy” make WordPress seem like it’s made for American hillbillies? When Matt can just ignore all of that by saying “WordPress has personality”, there’s something really wrong.

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  12. Getting rid of touch points with the community is the start of the slippery slope that turns WordPress from something people supported and believed in, into just another software development company.

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