support

A Tip for Convincing Customers to Renew License Keys

Mika Epstein, who helps review plugins before they’re added to the directory and is a dedicated support forum volunteer, has a great post on the difficulties associated with plugins that require license keys for updates. She addresses topics like keeping users informed, ownership, and bundling plugins with themes. She also (more…)

Why WooThemes is Smart to Discontinue Its Twitter Support

WooThemes announced this week that it will be retiring @WooSupport, its Twitter support account, in favor of other support channels. Social media manager Marina Pape reports that support at the company is otherwise healthy. “On the contrary, our support is cooking with Customer Happiness this week averaging 90%, all support (more…)

WordPress 3.9 Featured Images

After the release of WordPress 3.9, I decided to help out in the support forums since they usually become busy soon after a release. Providing support in the WordPress.org forums gives you a clear indication on how well a release is being received and whether or not anything major broke. (more…)

Supportdash, a company specializing in providing customer support for WordPress developers has published an infographic that highlights the state of WordPress themes. Their survey pretty much has nothing to do with the design of the themes themselves but of trends, where are they being sold, the marketplace, and their support (more…)

NextGEN Gallery is one of the most popular WordPress plugins in the repository and has been for a long time. The last time I checked, it was closing in on over 8 million downloads. However, the latest release of the plugin has caused grief for many people as evidenced by (more…)

In an effort to figure out where resources should be applied to improve the documentation efforts of the WordPress project, there is an open survey that will be ongoing for the next few weeks. The survey is composed of 12, easy to answer questions which shouldn’t take longer than 5 (more…)